Privacy Policy – 91win88

1. Introduction

This Privacy Policy ("Policy") is issued by 91win88 ("we", "us", "our") and applies to all personal data collected through the 91win88 website at 91win88.win, its related subdomains, and any associated mobile applications or services (collectively, the "Platform").

91win88 is committed to processing personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy describes what personal data we collect, why we collect it, how we use and protect it, and the rights available to you as a 91win88 member or Platform visitor.

By registering an account, accessing, or using the 91win88 Platform, you acknowledge that you have read and understood this Policy and consent to the data practices it describes. If you do not agree to this Policy, you must cease use of the Platform. This Policy should be read together with the 91win88 Terms & Conditions, available at 91win88.win/terms-conditions.

2. Personal Data We Collect

91win88 collects the following categories of personal data from members and Platform users:

Identity & Contact Data:

• Full legal name as it appears on official identification documents;
• Date of birth (for age verification — 91win88 requires all members to be aged 21 or above);
• Residential address including city, state, and postcode;
• Email address and Malaysian mobile telephone number;
• Government-issued identification document details (e.g., MyKad number, passport number) when required for identity verification.

Financial Data:

• Payment method details including e-wallet identifiers (Touch n Go eWallet, Boost), bank account information for FPX transfers, and cryptocurrency wallet addresses where applicable;
• Transaction history including deposits, withdrawals, wagers, and bonus activity;
• Source of funds information where required by regulatory or anti-money laundering obligations.

Technical & Usage Data:

• IP address, device type, browser type and version, operating system;
• Login timestamps and session duration data;
• Platform navigation patterns, game activity logs, and betting history;
• Cookie identifiers and similar tracking technology data.

Communications Data:

• Records of communications with 91win88 customer support, including live chat transcripts and email correspondence;
• Responses to surveys or promotional participation where voluntarily submitted.

3. How We Collect Your Data

91win88 collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing identity verification, making deposits or withdrawal requests, contacting support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically when you access the Platform, through server logs, cookies, and similar technologies;
• Third-party sources: Identity verification data received from licensed identity verification service providers; payment data received from payment processing partners including Malaysian e-wallet operators and banking partners; fraud prevention data from licensed fraud detection service providers.

4. How We Use Your Personal Data

91win88 processes personal data for the following purposes and on the following legal bases:

• Account registration and management: To create and administer your 91win88 member account, verify your identity and age, and maintain your account security. Legal basis: Contract performance; Legal obligation (age verification).
• Transaction processing: To process MYR deposits and withdrawals via supported Malaysian payment methods, reconcile account balances, and maintain financial records. Legal basis: Contract performance; Legal obligation.
• Platform operation and improvement: To deliver Platform functionality, personalise your gaming experience, analyse usage patterns, and improve the 91win88 service. Legal basis: Legitimate interests.
• Regulatory compliance: To comply with anti-money laundering obligations, responsible gaming requirements, and requests from regulatory authorities. Legal basis: Legal obligation.
• Security and fraud prevention: To detect, investigate, and prevent unauthorised account access, fraud, money laundering, and other prohibited activities on the 91win88 Platform. Legal basis: Legitimate interests; Legal obligation.
• Customer support: To respond to enquiries, resolve disputes, and provide assistance to Malaysian members. Legal basis: Contract performance.
• Marketing communications: To send promotional offers, bonus notifications, and platform updates to members who have not opted out of marketing communications. Legal basis: Legitimate interests; Consent where required.

91win88 will not use your personal data for purposes materially different from those listed above without providing advance notice and, where required, obtaining your consent.

5. Data Sharing & Third-Party Disclosure

91win88 does not sell, rent, or commercially trade your personal data. We may share your personal data with third parties only in the following circumstances:

• Service providers: Third-party companies engaged to support the operation of the 91win88 Platform, including identity verification providers, payment processors (including Malaysian e-wallet operators and banking partners), fraud detection services, IT infrastructure providers, and customer support platforms. All service providers are bound by contractual data protection obligations and are not permitted to use 91win88 member data for any purpose other than providing the contracted service.
• Regulatory and legal authorities: Where 91win88 is required by applicable law, court order, or regulatory directive to disclose personal data to governmental, law enforcement, or regulatory authorities, including obligations under anti-money laundering frameworks.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 91win88's business, member personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

Any third-party data sharing is conducted on a need-to-know basis, limited to the minimum data required for the specified purpose.

6. Data Security

91win88 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we hold. These measures include:

• 256-bit SSL/TLS encryption for all data transmissions between member devices and 91win88 servers;
• Encrypted storage of sensitive personal and financial data at rest;
• Role-based access controls limiting data access to authorised 91win88 personnel on a need-to-know basis;
• Two-factor authentication (2FA) available for all member accounts;
• Regular security assessments and vulnerability testing of Platform infrastructure;
• Incident response procedures for data security breaches, including notification processes where required.

While 91win88 applies rigorous security controls, no online platform can guarantee absolute security. Members are responsible for maintaining the security of their own login credentials and should notify 91win88 immediately if they suspect unauthorised access to their account.

7. Data Retention

91win88 retains personal data for as long as necessary to fulfil the purposes described in this Policy, including:

• Account data: Retained for the duration of the member's active account and for a minimum of five (5) years following account closure, to meet regulatory, anti-money laundering, and dispute resolution obligations;
• Transaction records: Retained for a minimum of seven (7) years as required by applicable financial record-keeping obligations;
• Support and communications data: Retained for three (3) years following the relevant interaction, for quality assurance and dispute resolution purposes;
• Technical and usage data: Retained for up to twenty-four (24) months for analytical and security purposes.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with 91win88's data disposal procedures.

8. Cookies & Tracking Technologies

91win88 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required for core Platform functionality, including maintaining your logged-in session and security verification. These cannot be disabled without impacting Platform usability.
• Functional cookies: Used to remember your preferences, language settings, and personalised Platform configurations between sessions.
• Analytical cookies: Used to collect aggregated and anonymised data about how members use the 91win88 Platform, enabling us to improve Platform performance and content.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent access to certain Platform features. 91win88 does not use third-party advertising cookies or cross-site behavioural tracking technologies.

9. Your Data Rights

As a 91win88 member, you have the following rights in respect of your personal data, subject to applicable legal limitations:

• Right of access: Request a copy of the personal data 91win88 holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data where it is no longer required for the purposes for which it was collected, subject to applicable legal retention obligations;
• Right to restriction: Request that 91win88 restrict processing of your personal data in certain circumstances;
• Right to object: Object to processing of your personal data on the basis of legitimate interests, including for direct marketing purposes;
• Right to data portability: Request your personal data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, submit a written request to 91win88 support via live chat or email (details in Section 12). 91win88 will respond to data rights requests within 30 days. Identity verification will be required before requests are processed to protect member account security.

10. Minors

The 91win88 Platform is strictly intended for individuals aged 21 years and above. 91win88 does not knowingly collect or process personal data from individuals under 21. Age verification is required during the account registration process, and accounts found to have been created by individuals under 21 will be immediately suspended.

If 91win88 becomes aware that personal data has been collected from an individual under the age of 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the 91win88 Platform, please notify us immediately via the support channels listed in this Policy.

11. Changes to This Privacy Policy

91win88 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made to this Policy — particularly changes that affect how we collect, use, or share member personal data — 91win88 will provide advance notice to registered members via Platform notification or email prior to the changes taking effect.

The effective date of the current version of this Policy is displayed at the top of this page. Your continued use of the 91win88 Platform following notification of material changes to this Policy constitutes acceptance of the updated Policy. We recommend that you review this Policy periodically to stay informed of how 91win88 handles your personal data.

12. Contact & Data Enquiries

For questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 91win88, please contact our support team through the following channels:

• Live Chat: Available 24/7 within the 91win88 Platform — the fastest way to reach us
• Email (plain text — not a link): [email protected]

91win88 aims to acknowledge all privacy-related enquiries within 5 business days and to provide a substantive response within 30 days, consistent with applicable data protection response timeframes.